Melbourne Cabs Booking aims to keep every ride simple, fair, and transparent for our customers. This Cancellation and Refund Policy explains how cancellations, changes, and refunds are handled for all our taxi services across Melbourne, including airport transfers, corporate travel, hotel pickups, event transfers, city tours, and wedding bookings.
- Bookings can be cancelled without any charge if the request is made well in advance before the scheduled pickup time.
- Last-minute cancellations may attract a small cancellation fee, depending on the timing and service type.
- If the driver has already been assigned or is on the way, partial charges may apply.
- No-shows or failure to be present at the pickup location may result in full booking charges.
- Refunds, where applicable, are processed using the original payment method within a reasonable timeframe.
- Advance payments for special services like event or wedding transfers may have specific cancellation terms shared at the time of booking.
- If a service cannot be provided due to unforeseen issues from our end, a full or partial refund will be issued based on the situation.
- Changes to booking details such as time, date, or pickup location should be requested as early as possible to avoid additional charges.
- All refund decisions are made fairly after reviewing the booking details and circumstances.
- For any concerns or refund requests, customers are encouraged to contact our support team with complete booking information.
We are committed to providing reliable service while maintaining clear and honest policies for all our customers.
